Frequently Asked Questions (FAQ)

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We respond to all inquiries within 24-48 hoursvia Live Chat, so any questions you have will likely be answered here for quicker assistance!
How do I care for my jewellery?
We want you to enjoy your gorgeous jewellery for years to come! Our pieces are crafted from high-quality stainless steel, 925 sterling silver, and 18k gold plating, all of which are tarnish-free—but only if cared for properly. To keep your jewelry looking as stunning as the day you got it, follow these care guidelines:
Avoid water – This includes swimming, showering, or washing your hands while wearing your jewellery. Remove before applying lotions, oils, or chemicals – Products like body lotion, perfume, or cleaning products can affect the shine and finish of your jewellery.
Use a polishing cloth – For extra shine, use a dry polishing cloth to keep your pieces looking brand new. We highly recommend our 925 sterling silver polishing cloths (available for less than £1 on our site!)
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(If you follow these simple steps, your jewellery will not tarnish. If you notice any tarnishing, it means one of these care instructions wasn’t followed. Keep your pieces safe, and they’ll keep you shining! ✨)
 
Do you offer refunds?
Unfortunately, we have an all-sales-are-final policy, meaning we cannot process refunds due to hygiene reasons. This ensures the safety and cleanliness of our products for all customers.
Also once an order is placed and the label is printed, we cannot cancel or modify it. Please double-check your order before confirming! What if my order hasn’t arrived yet?
If your order has not arrived within the estimated delivery timeframe, please check your tracking details. Occasionally, delays can occur due to high shipping volumes or courier issues. If your package has been marked as delivered but you haven’t received it, please check with your neighbour or local Delivery office. If you still need help, contact us via Live Chat or email at leahmacuni@icloud.com

What if I receive a damaged item?
We take great care in packaging our items to prevent any damage during shipping. However, if your jewellery arrives damaged, please contact us within 24 hours of receiving your order. If your item is damaged in transit, please reach out to the carrier (e.g. Royal Mail) directly, as we are not responsible for issues during delivery.

What if I change my mind after placing an order?
We totally get it! However, once your order has been processed and shipped, we cannot cancel or refund it. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible after placing your order. If your order has not yet been processed, we may be able to update it. However, once the order has been shipped, we are unable to make any changes.

Do you ship internationally?
At the moment, we only ship within The UK, The USA & Australia.

Can I collaborate with you or do you do PR?
We’re not doing collaborations or PR at the moment, but we will keep you posted if this changes!

How long does delivery take?
We ship all orders within 24-72 hours. Delivery typically takes 2-5 business days within the UK.
Please note, this could vary depending on your location.

Do you offer any discounts?
Sign up for our newsletter to stay updated on upcoming promotions, sales, and exclusive offers! How can I contact you?
For any further questions, please reach out via Live Chat on our website or email us at leahmacuni@icloud.com We’re happy to help!

We’re here to help! If you have any questions, concerns, or need assistance with your order, feel free to reach out to us.

How to Contact Us

📧 Email: leahmacuni@icloud.com

💬 Live Chat: Available on our website – check our FAQ section for instant answers.

Response Time

We aim to respond to all inquiries within 24-48 hours. Please allow additional time during busy periods.

For common questions, please visit our FAQ section on our live chat or at the bottom of our website for quick answers.

We appreciate your support and look forward to assisting you!

How to Use Search and Filters on Our Website

To help you find what you’re looking for quickly and efficiently, we have implemented powerful search function and variety of filters. This guide will walk you through how to use search and filters.

How to Search on Our Website

Search allows you to quickly find specific items you’re looking for by simply typing in keywords or phrases for example name of the product, type or brand with immediate and relevant results.

1. Locate the Search Icon: Look for the magnifying glass icon (🔍) on our website.
2. Open the Search Bar: Click on the magnifying glass icon. A search bar will appear.
3. Enter Your Query: Type the name or description of the item you're looking for into the search bar.
4. Select from the Suggestions: As you type, a list of suggested items will appear in a dropdown menu below the search bar. You can click on an item in this list to go directly to its page.
5. View More Results: If you want to see more results for your search, press 'Enter' after typing your query. This will take you to a Search Results Page with a broader selection of items.
6. Use Filters: On the Search Results Page, you can apply filters to narrow down the results and find your desired item more easily.

How to Apply Filters on Our Website

Filters are a powerful tool that can help you narrow down your search results based on specific criteria, such as price range, category, brand, color, size, customer rating, gender, discount, and more.

1. Perform a Search or Open a Collection:Start by performing a search or opening a collection on our website.
2. Locate the Filter Option: Look for the 'Filter' option, usually located on the side or top of the page.
3. Apply a Filter: Click on the filter you want to apply. For example, if you're shopping for clothes and only want to see items in a certain size, click on the 'Size' filter and select your size.
4. Apply Multiple Filters: You can apply multiple filters to narrow down your search results even further. For example, you could apply filters for 'Size', 'Color', and 'Price Range' at the same time to find the perfect item.
5. Change or Clear Filters: If you want to change or clear your filters, look for a cross on top to deselect that filter and to reset click on ‘Clear’.

Thank you for taking the time to learn how to use our search and filters. We hope this guide makes your shopping experience on our website more enjoyable and efficient. Happy shopping!